< Computer Support < Software Troubleshooting

This lesson covers troubleshooting mobile security.

Objectives and Skills

Objectives and skills for the troubleshooting mobile security portion of A+ certification include:[1]

Given a scenario, troubleshoot common mobile OS and application security issues with appropriate tools.
  • Common symptoms
    • Signal drop/weak signal
    • Power drain
    • Slow data speeds
    • Unintended WiFi connection
    • Unintended Bluetooth pairing
    • Leaked personal files/data
    • Data transmission overlimit
    • Unauthorized account access
    • Unauthorized root access
    • Unauthorized location tracking
    • Unauthorized camera/microphone activation
    • High resource utilization
  • Tools
    • Antimalware
    • App scanner
    • Factory reset/Clean install
    • Uninstall/reinstall apps
    • WiFi analyzer
    • Force stop
    • Cell tower analyzer
    • Backup/restore
      • iTunes/iCloud/AppleConfigurator
      • Googlesync
      • OneDrive

Readings

Multimedia

  1. Watch YouTube: Mobile Device Security Troubleshooting - CompTIA A+ 220-902 - 4.4

Activities

References

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