service level

service level (plural service levels)

1. A measure of how well a service is delivered, as a percentage of service interactions that meet a specified criterion of success and efficiency.
   • 2016, Andrew Hiles, E-Business Service Level Agreements, page 81:

     Based on a monthly average, a service level of 99% IP backbone available and capable of forwarding IP packets 99.0% of the time. The service level extends to other ISPs' services used by Cleardaze^TM.

   • 2017, Melanie Holloway, Service Level Management in Cloud Computing, page 25:

     Depending on the preferences of the contractual parties, the system can proceed with service level measurement and reporting afterwards or an SLA can be terminated.

   • 2017, Roland Schütze, Improving Service Level Engineering:

     To define the optimal service level targets, the service value and impact on the business must be understood.

• service level agreement